Frequently Asked Questions
Everything you need to know about shopping for your pet's wardrobe.
How do I determine the right size for my pet?
We provide a detailed sizing guide on every product page. Please measure your pet's neck girth, chest circumference, and back length to ensure the perfect fit for our apparel.
What is your return policy for pet fashion items?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. For hygiene reasons, items with excessive pet hair or signs of wear cannot be accepted.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are the materials used safe and comfortable for pets?
Absolutely. We prioritize high-quality, non-toxic, and breathable fabrics such as organic cotton and soft-stretch blends to ensure your pet stays comfortable and stylish.
Do you offer international shipping?
Yes, Vital Pet Group ships to over 50 countries. International shipping rates and delivery times are calculated at checkout based on your location.
Can I wash the pet clothing in a washing machine?
Most of our items are machine washable on a gentle cycle with cold water. However, we recommend checking the specific care label on each garment for best results.